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Kaye

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  1. Hello, I have been in near constant contact with Comcast regarding the same issue for over 2 years. They are the only provider in my area. I depend on my connection for my livelihood. I am a home employed special needs adult (ASD). Comcast acknowledges in writing that: 1) they know I depend on my connection for my livelihood. 2) they acknowledge that there is a history of ongoing issues in my neighborhood that have been ignored for at least 1 year. 3) they acknowledge it took them an entire year to finally have a technician sent to my location. 4) they acknowledge that after the technician left my location he recognized there are several issues yet he failed to report the issue to the appropriate department and there was never a work order created to correct the issues. At one point a technician came to my location and disconnected my service. I was given no advance notification and no follow up. I was attempting to print shipping labels when my model went dead. When I called Comcast no one told me that the line had been cut. It wasn't until several hours later that I learned what happened because I drove 45 minutes to the nearest Comcast. I was told my line was cut by Comcast due to a suspected data leak. There was no ticket in place for repair or resolution. I continued to receive bills yet no service and no acknowledgement from Comcast that I was not getting what I am paying for. I am paying for Blast internet which according to Comcast should provide me with a minimum of 10 MBPS upload speeds. I specifically ordered this service because I work from home selling hand crafted, hand sewn and and hand knit items on Etsy, eBay and Poshmark. Unfortunately because my upload speeds continue to time out and (or) disconnect I can't upload my product photos and videos. It is a week and a half before rent is due and I don't have rent because my internet isn't reliable enough for me to be able to upload photos and videos. Reliable internet is NOT a luxury for me, it is a necessity. This is pretty much a month to month issue and as a result I have blown through my entire savings and now am in danger of being homeless. Most recently contacted Comcast 3 days ago. The CS rep offered to send out a technician even thought it's already been established in a previous visit 5 months ago that the issue is not the modem or the wiring inside my apartment. I am so fed up that for the first time in two years I didn't bother responding to the service call. I instead contacted the Corporate offices in Philadelphia and instead of addressing the issue they returned the ticket back to my local corporate office. I was issued a $200 credit (5 months ago), and have received several credits to my bills over the last two years but it just doesn't cut it. I am missing paycheck after paycheck after paycheck because of this. Most recently one of the last representatives I spoke with threatened to cut my service and stated that Comcast can and will have me prosecuted for using the residential service to sell my items on Ebay, Etsy and Poshmark. She said I have violated many laws because I must pay for a commercial business line and if I don't I will be reported to the authorities for illegal use of internet. The thing is, I have read the Xfinity Internet Broadband Disclosures as well as the Acceptable Use Policy and know my rights as a customer. My use of the blast service is not considered commercial usage and that would make sense because anything else would insinuate that every eBay userworldwide is breaking the law! I can't do this anymore. My safety net is exhausted and I am out of options. Do I have any legal options? Again, this has been an ongoing issue for over 2 years. I would like to sue for the return of my savings, lost revenue and stress.
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