4 replies to this topic

[biz_ownerky]

I have a small embroidery business. I had a customer place a bulk order. We completed and delivered half of the order. The other half was going to be 1 week later than our estimated delivery due to our equipment being down. I agreed to the refund but I have asked that the customer to pay retail price for the completed items since it was no longer a bulk order. They refused and threatened a lawsuit. Am I wrong? Should I give the refund?

[pg1067]

No way of knowing without reading your contract with the customer and knowing what state you're in. Absent some unusual circumstance, being only a week late wouldn't be grounds to terminate or rescind this sort of contract.

[FindLaw_AHK]

I suggest you visit the Small Business Law Center and read Contract Law as a good resource to learn more about this subject matter. For further clariifcaiton, you may want to consult with a local Contracts Lawyer. Many lawyers do offer a free consultation.

[adjusterjack]

I have a small embroidery business. I had a customer place a bulk order. We completed and delivered half of the order. The other half was going to be 1 week later than our estimated delivery due to our equipment being down. I agreed to the refund but I have asked that the customer to pay retail price for the completed items since it was no longer a bulk order. They refused and threatened a lawsuit. Am I wrong? Should I give the refund?

Yeah, you're wrong.

Your customer shouldn't have to pay for your screw-up.

[cybersharque24]

This case is governed by the law of sales. You can't adjust the price but you are entitled to be paid for the part of the order that you completed and they accepted.