Issue with Customer
Posted 13 January 2013 - 04:46 PM
Posted 14 January 2013 - 08:23 AM
Posted 15 January 2013 - 02:58 PM
Posted 15 January 2013 - 08:25 PM
I have a small embroidery business. I had a customer place a bulk order. We completed and delivered half of the order. The other half was going to be 1 week later than our estimated delivery due to our equipment being down. I agreed to the refund but I have asked that the customer to pay retail price for the completed items since it was no longer a bulk order. They refused and threatened a lawsuit. Am I wrong? Should I give the refund?
Yeah, you're wrong.
Your customer shouldn't have to pay for your screw-up.
Warning: Legal issues are complicated. Explanations and comments here are simplified and might not fully explain the ramifications of your particular issue. I am not a lawyer. I do not give legal advice. I make comments based on my knowledge and experience. I guarantee nothing. If you act on my comments without the advice of an attorney, you do so at your own risk.
Posted 16 January 2013 - 07:50 AM
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