My auto insurance company took out my EFT payments with out issue each month for 5 years. One month I see that I have a bunch of bank non payment service fees on my account. They tell me that my payment was declined by my bank. I go to my bank and bank tells me that **** never tried to get the payment. This happens over and over again, i..e me checking over and over again back and forth, hours on the phone with **** and Bank. **** keeps charging me these $20 fees for non payment and it goes around and around. To this day, **** continues to state that Bank keeps declining the payment request, and Bank continues to state that **** never put the payment request through.
In the meantime, my only other option, strangely enough, is to enroll in Debit payments each month instead of EFT. As it turns out there is no charge for EFT and there is a huge service chage each month for using Debit. Strangely enough, this only started happening immediately after I started getting a huge discount on my Auto Insurance, because my Good Driver and "Consistency" (i.e. having the policy for consecutive months) kicked in.
Infuriated, and after hours and hours on the phone trying to resolve the issue (after just getting stuck w/ the service fees for a year) my case is referred to a specialist at ***** who assures me that he will be personally taking care of the matter and requesting each month that the service fee is removed. For months he tells me this. I go to check my bill and see that the fees were never removed and they've just been accumulating and being moved to the next month's bill. Astonished, I send in a new complaint and they tell me that it will be escalated and that it will be taken care of by higher management and that I will here back from them within 72 hours. That was two weeks ago, now I just got a notice telling me my policy will be cancelled unless I pay all the accumulated service fees along with this months payment.
Edited by FindLaw_AHK, 18 December 2012 - 08:17 AM.
This post has been edited to remove personal or identifying information. -Moderator